Privacy | Mommy & Me Mystery Scoops

Your privacy matters to us. This Privacy Policy explains how Mommy & Me Mystery Scoops collects, uses, and protects your personal information when you use our app and services.

1. Information We Collect

We collect information you provide directly and information collected automatically:

Information you provide:

Name, email address, and password (when you create an account)
Phone number (optional, for WhatsApp notifications about your packing video)
Birthday (for Birthday Club rewards)
Order details and payment references
Photos and captions you upload to the community gallery

Information collected automatically:

Device and browser information
Usage data (pages visited, features used)
Approximate location (country/region)

2. How We Use Your Information

To create and manage your account
To process your orders and payments
To deliver your prizes and packing videos
To send you order confirmations, abandoned cart reminders, and packing video notifications
To administer the Birthday Club and send birthday rewards
To run daily challenges and reward programmes
To improve our products and services
To prevent fraud and misuse of our platform

3. Payment Information

We do not store your card or banking details. All payment information is handled securely by our payment partners (PayFast and other supported gateways). We only receive confirmation of payment status and a payment reference.

4. WhatsApp Notifications

If you provide a phone number, we may send you WhatsApp notifications about your orders, such as packing video readiness. You can opt out of these notifications at any time by removing your phone number in your profile or contacting us.

5. Community Gallery

If you upload photos to the community gallery, your display name will be shown alongside your photo. Please do not upload photos of other people without their consent, and do not include personal information in captions.

6. Data Sharing

We do not sell your personal information. We may share your data with:

Payment processors (to process transactions)
Courier services (to deliver physical prizes)
Service providers who help us operate the platform (hosting, email delivery)
Legal authorities if required by law

7. Data Retention

We retain your personal information for as long as your account is active, and for a reasonable period afterwards for legal, accounting, and dispute resolution purposes. Order records are retained for a minimum of 5 years as required by South African tax law.

8. Data Security

We use industry-standard security measures to protect your information, including encrypted connections (SSL/TLS), secure password storage, and restricted access controls. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Under the South African Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Object to or restrict certain processing of your data
Withdraw consent for optional processing (e.g. WhatsApp notifications)

To exercise these rights, contact us through the app.

10. Children's Privacy

While children can receive prizes through orders placed by their parents or guardians, the app is designed for use by adults. Account holders must be 18 or older. We do not knowingly collect personal information directly from children under 18.

11. Cookies & Tracking

Our app uses essential cookies and local storage to function properly (e.g. keeping you logged in, remembering your cart). We do not use tracking cookies for advertising.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. We encourage you to review this page periodically.

13. Contact

If you have questions about your privacy or this policy, please contact us through the app.